1-877 GO KOMEN Passion and Commitment = Impact

“When I called for help, I was moved by the person who took my call. That gave me hope because I was at a place where I did not know where to go. Thank you for giving me hope.”

“I am so thankful I called. I feel empowered in a way that I’ve never experienced before. Thank you for all that you do for women with breast cancer.”

“Talking to the representative on the Susan G. Komen call center lifted fear and anxiety from my mind and removed the 1,000 pound weight from my chest – all because I could ask questions and get straightforward answers. Plus, she listened to my fears with compassion.”

These are just a few examples of the impact that the Susan G. Komen® Breast Care Helpline 1-877 GO KOMEN (1-877-465-6636) makes on a daily basis. The helpline addresses the needs of those who turn to Komen for support and/or breast cancer information. They provide immediate practical and emotional support to women and men affected by breast cancer, as well as to their families and friends. They work hard to carry out our mission of saving lives and ending breast cancer forever.

In today’s world of constant information overload, specifically in regard to cancer, it is easy to get lost in all of the details, and in some cases, hard to know who to trust. Not to mention that many individuals face the need for financial help. There are only so many websites you can visit and so many things you can read before becoming overwhelmed. There comes a time where you may just want to pick up the phone and have someone else help point you in the right direction with support and resources.

This is exactly what happened to Samira. Scared, anxious, overwhelmed, depressed, angry, alone and in financial crisis, Samira called
the helpline. She was single, living in a foreign country far from her family, and had been newly diagnosed with breast cancer.  She had also recently become unemployed, adding to her stress. She came across the helpline number in a magazine. Timid and a bit reluctant, she made the call.

“Samira was so scared and emotionally out of control. It took a while for her to calm down, feel comfortable and trust me,” one of the helpline specialists said. “She was alone in another country – relying on strangers for support – yet felt comfortable and safe speaking with me.”

The helpline provided Samira with quality psychosocial support and also located the appropriate local and federal resources in her area to help her pay for her treatment. Finding the helpline was a blessing to Samira and soon her depression, fear, anxiety and anger were replaced with confidence, hope and courage.

A few months later, Samira contacted the helpline again, this time – wanting to give back. “It is very rare that we hear back and establish relationships like this with our callers. It is nice to have them call us back to tell us about the impact we have made in their lives. This is what the helpline and Komen are all about!” the specialist said.

Komen was there for Samira and in return, she will be there for others.

Last year, the helpline responded to more than 12,000 calls and emails from people who reached out for information and support.

If you or someone you know has a question about breast cancer or resources in your area, please contact the helpline at 1-877 GO KOMEN (1-877-465-6636). Calls are answered Monday through Friday from 9:00 a.m. to 10:00 p.m. EST (6:00 a.m. to 7:00 p.m. PST).

About the author

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Susan G. Komen has written 281 articles for Susan G. Komen® | Blog

Nancy G. Brinker promised her dying sister, Susan G. Komen, she would do everything in her power to end breast cancer forever. In 1982, that promise became Susan G. Komen and launched the global breast cancer movement. Today, Komen is the world’s largest grassroots network of breast cancer survivors and activists fighting to save lives, empower people, ensure quality care for all and energize science to find the cures. Thanks to events like the Komen Race for the Cure®, we have invested more than $1.9 billion to fulfill our promise, becoming the largest source of nonprofit funds dedicated to the fight against breast cancer in the world.